The Official Terms of Service for POLA Leather

We know — nobody gets excited about reading terms and conditions. But every good business needs a little legal housekeeping, so here it is.

This website is operated by POLA Leather. Throughout this site, the terms “POLA,” “we,” “us,” and “our” refer to POLA Leather.

By visiting our website, browsing our products, or purchasing from us, you agree to these Terms of Service and any other policies referenced on our website, including our Shipping, Return, and Privacy Policies.

If you do not agree with these terms, please do not use our website or services.

We may update these terms from time to time. Any changes will be posted on this page, and continued use of the website after changes are posted constitutes acceptance of the updated terms.

1. Using Our Website

By using this website, you confirm that you are legally able to enter into an agreement in your state of residence or that you are using the site with the permission of a parent or legal guardian.

You may not use our website or products for any illegal or unauthorized purpose.

You may not introduce viruses, malicious software, harmful code, or anything else intended to damage, disrupt, or interfere with the operation of this website.

We reserve the right to suspend or terminate access to our website for violations of these terms.

2. General Conditions

We reserve the right to refuse service, cancel orders, or limit purchases when reasonably necessary, including suspected fraud, unauthorized resale, misuse of our website, or violations of these terms.

You may not reproduce, copy, duplicate, resell, or commercially exploit any portion of this website, its content, product photography, designs, descriptions, branding, or other materials without prior written permission from POLA Leather.

3. Product Information

We work hard to present our products as accurately as possible.

Because POLA Leather goods are handcrafted from genuine leather, natural variations are expected. Color, grain, texture, scars, markings, and other characteristics may vary from piece to piece.

These variations are part of what makes genuine leather unique and are not necessarily considered defects.

We also cannot guarantee that colors displayed on your phone, tablet, or computer screen will perfectly match the actual product.

Product descriptions, photographs, specifications, availability, and pricing may be updated or corrected at any time without prior notice.

4. Handmade Products

POLA Leather products are handcrafted rather than mass produced.

Minor differences between pieces are normal and reflect the handmade nature of our products.

Natural leather may contain variations in grain, shade, texture, markings, or character. Over time, leather may darken, soften, develop marks, and form a patina.

That aging process is part of the character of genuine leather.

5. Pricing

Prices are shown in U.S. dollars unless otherwise stated.

We reserve the right to change product pricing, promotions, shipping charges, or product availability at any time.

If an obvious pricing or product-description error occurs, we reserve the right to correct the error and, when appropriate, cancel or adjust an affected order.

If an order is canceled after payment has been collected, the applicable amount will be refunded.

6. Orders

We reserve the right to refuse, limit, or cancel an order.

This may include orders that appear fraudulent, contain incorrect information, involve pricing errors, appear intended for unauthorized resale, or otherwise raise legitimate concerns.

If we cancel or modify an order after it has been placed, we will make a reasonable effort to contact you using the information provided with the order.

You are responsible for providing accurate billing, shipping, contact, and payment information.

7. Personalized & Custom Products

Personalized, monogrammed, customized, or specially made products are created specifically for the customer.

Because of this, these products are generally not eligible for return or refund, except where required by law or where POLA Leather determines that the product was defective or made incorrectly.

Please carefully review spelling, initials, customization instructions, and other details before submitting your order.

8. Shipping & Returns

Shipping, lead times, returns, exchanges, and refunds are governed by our separate Shipping & Returns Policy.

Because many POLA Leather products are handmade, processing times may vary.

Shipping estimates are estimates only and are not guaranteed delivery dates.

POLA Leather is not responsible for delays caused by shipping carriers, severe weather, transportation interruptions, incorrect shipping information provided by the customer, or other circumstances outside our reasonable control.

9. Website Information

We make reasonable efforts to keep information on our website accurate and current.

However, occasional errors, outdated information, typographical mistakes, or omissions may occur.

We reserve the right to correct errors, update information, or make changes without prior notice.

Information on this website is provided for general informational purposes and should not be treated as a guarantee unless specifically stated otherwise.

10. Third-Party Services & Links

Our website may use or link to third-party services, websites, payment processors, shipping providers, social media platforms, or other outside services.

Those third parties operate independently from POLA Leather.

We are not responsible for the content, policies, security, accuracy, availability, or business practices of third-party websites or services.

Your use of third-party services may also be subject to their own terms and privacy policies.

11. Intellectual Property

All POLA Leather branding, product names, product designs, photographs, graphics, text, logos, website content, and other original materials are owned by or licensed to POLA Leather unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially use our intellectual property without prior written permission.

This includes product photography, website copy, product descriptions, marketing materials, logos, and original product designs.

12. Customer Reviews, Photos & Submissions

If you voluntarily send us a review, testimonial, photograph, comment, suggestion, or other content, you confirm that you have the right to share that material.

You also grant POLA Leather permission to use, reproduce, display, and share that content for legitimate business and marketing purposes unless otherwise agreed in writing.

You may not submit content that infringes another person's rights, contains malicious software, impersonates another person, or violates applicable law.

13. Privacy

Any personal information you provide through our website is handled according to our Privacy Policy.

Payment information may be processed by third-party payment providers and is subject to their security practices and terms.

14. Prohibited Uses

You may not use this website:

• For unlawful or fraudulent purposes

• To violate another person's intellectual property rights

• To submit false or misleading information

• To impersonate another person

• To transmit malicious code or malware

• To interfere with website security or operation

• To scrape or harvest information without authorization

• To attempt unauthorized access to accounts, systems, or data

• To harass, threaten, abuse, or unlawfully harm others

We reserve the right to restrict or terminate access for prohibited activity.

15. Disclaimer of Warranties

To the fullest extent permitted by law, this website and its content are provided on an “as available” and “as is” basis.

We do not guarantee that the website will always operate without interruption, delays, errors, or technical issues.

Nothing in these terms excludes warranties or rights that cannot legally be excluded under applicable law.

16. Limitation of Liability

To the fullest extent permitted by applicable law, POLA Leather and its owners, employees, contractors, suppliers, and service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of this website or our services.

This includes, where legally permitted, lost profits, lost data, lost opportunities, replacement costs, or similar losses.

Where the law does not permit certain limitations of liability, our liability will be limited only to the extent permitted by applicable law.

17. Indemnification

You agree to indemnify and hold harmless POLA Leather and its owners, employees, agents, contractors, suppliers, and service providers from claims, damages, liabilities, and reasonable legal expenses arising from your violation of these terms, applicable law, or the rights of another person.

18. Severability

If any provision of these terms is determined to be invalid, unlawful, or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue in effect.

19. Termination

These terms remain effective while you use our website or services.

We may restrict or terminate access to our website if we reasonably believe these terms have been violated.

Any obligations or liabilities incurred before termination will continue where appropriate.

20. Entire Agreement

These Terms of Service, together with the policies referenced on our website, constitute the agreement between you and POLA Leather regarding your use of our website and services.

Our failure to enforce a particular provision does not waive our right to enforce that provision later.

21. Governing Law

These Terms of Service and your use of the POLA Leather website will be governed by the laws of the State of Texas, without regard to conflict-of-law principles, except where applicable law requires otherwise.

22. Changes to This Fine Print

We may revise these terms from time to time as our business, website, products, or legal requirements change.

The most current version will always be posted on this page.

Your continued use of the website after updated terms are posted constitutes acceptance of those updated terms.

23. Questions?

We promise the rest of our website is more exciting than this page.

If you have questions about these Terms of Service, please contact us at:

Sales@PolaLeather.com

POLA Leather
Made by Hand. Built to Last.