Question 1

How quickly will my order ship?

Accepted Answer

Most orders ship within 5-7 business days, unless otherwise noted on the product page or if the item is temporarily out of stock.Shipping estimates shown at checkout reflect the carrier’s delivery time after the package leaves our shop. Please note that occasional carrier delays may occur, especially during peak holiday seasons.

Question 2

What if I need to return or exchange an item?

Accepted Answer

We want you to be completely satisfied with your purchase. If something isn’t right, we’re happy to help with a return or exchange.To begin the process, please email Sales@POLALeather.com.

Question 3

Can I cancel my order?

Accepted Answer

Yes. Orders may be canceled any time before they are fulfilled or shipped.To request a cancellation, please contact us at Sales@POLALeather.com as soon as possible.

Question 4

Our Guarantee

Accepted Answer

At POLA Leather, we stand behind our work.Every stitch. Every clasp. Every buckle. Every piece.If a product ever fails due to craftsmanship or materials, we will repair or replace it whenever possible.

Question 5

What is not covered under our guarantee?

Accepted Answer

The following items are excluded:Products purchased during Sample Sales, Final Sales, or 50% Off promotionsProducts purchased through discount retailers or outlet channels

Question 6

Do I need proof of purchase?

Accepted Answer

Yes. Proof of purchase is required for all warranty repairs.If your item falls outside of warranty coverage, we may still offer paid repair services when possible.

Question 7

What type of leather do you use?

Accepted Answer

We use full-grain vegetable-tanned leather — the highest quality leather available.This leather is chosen for its durability, character, and ability to develop a rich patina over time, making every piece uniquely yours.

Question 8

Where is your leather sourced

Accepted Answer

We primarily work with 3 exceptional leathers:Spanish vegetable-tanned leather from renowned overseas tanneriesMontana leather sourced from American cattleWicket & Craig sourced from American Cattle For wallet interiors, we use premium Old World Belly, which we tint and finish ourselves.

Question 9

What hardware do you use?

Accepted Answer

We use solid brass hardware.Like leather, brass develops a natural patina over time, adding character and individuality to your piece.

Question 10

Can my leather bag get wet?

Accepted Answer

Leather can tolerate some moisture, but we recommend keeping your bag as dry as possible.Because our leather is vegetable-tanned and dyed to achieve its vintage character, excess moisture may affect the finish. Conditioning the leather regularly will help preserve its beauty and longevity.

Question 11

How often should I condition my leather?

Accepted Answer

Generally every 6–12 months, depending on climate and use.

Question 12

How often should I condition my leather?

Accepted Answer

Generally every 6–12 months, depending on climate and use.

Question 13

Will conditioner darken my leather?

Accepted Answer

It may slightly deepen the color. Always test on a small hidden area first.

Question 14

Will my leather fade?

Accepted Answer

High-quality leather does not fade like lower-grade materials. Instead, it develops a deeper patina over time, especially with regular use and sunlight.

Question 15

How can I darken my leather?

Accepted Answer

The best way is simple: use it often.Over time, natural oils, sunlight, and handling will deepen the leather’s color. If desired, a light application of mink oil can accelerate the process.

Question 16

Do you offer custom pieces?

Accepted Answer

Yes, we occasionally accept custom projects.For inquiries, please contact us at Sales@POLALeather.com.

Question 17

The Patina Promise

Accepted Answer

Great leather doesn’t stay the same — it gets better with time.At POLA Leather, we use full-grain vegetable-tanned leather because it develops a rich patina as it ages. Every mark, every softening edge, every deepening shade of color becomes part of the story your leather carries.Your wallet may travel with you through airports, boardrooms, job sites, and family adventures. Over time, the leather will darken, soften, and take on character that is uniquely yours.No two pieces will ever age the same.That patina isn’t wear — it’s evidence of a life well lived.Your POLA leather goods will tell your story, one day at a time.

FAQ

Frequently asked questions

How quickly will my order ship?

What if I need to return or exchange an item?

Can I cancel my order?

Our Guarantee

What is not covered under our guarantee?

Do I need proof of purchase?

What type of leather do you use?

Where is your leather sourced

What hardware do you use?

Can my leather bag get wet?

How often should I condition my leather?

How often should I condition my leather?

Will conditioner darken my leather?

Will my leather fade?

How can I darken my leather?

Do you offer custom pieces?

The Patina Promise