Shipping:

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Every POLA Leather piece is prepared with care and inspected before it leaves our hands.

Please allow approximately 5–10 business days for your order to be completed and prepared for shipment. Because our products are handcrafted, production times may vary slightly depending on the item and current order volume.

Once your order ships, you will receive an email confirmation with tracking information.

At this time, POLA Leather does not offer local pickup.

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Shipping Rates

We offer $10 flat-rate shipping on all orders within the United States.

Orders are generally shipped via UPS Ground, with typical transit times of approximately 5–7 business days after shipment.

At this time, we ship exclusively within the United States.

For questions regarding your order or shipment, please contact us at Sales@PolaLeather.com.

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Returns & Refunds:

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We take great pride in the craftsmanship of every POLA Leather piece and want you to be pleased with your purchase.

Returns may be requested within 30 days of purchase.

To qualify for a return, the item must be:

• Unused

• In its original condition

• Free from personalization or customization

Because personalized and custom pieces are created specifically for the customer, they are not eligible for return or refund.

Approved refunds will be issued for the original purchase price of the item. Original shipping charges are non-refundable.

Please contact us at Sales@PolaLeather.com before returning any item so we can provide return instructions.

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Handcrafted Lead Times:

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POLA Leather products are made and finished with attention to detail rather than mass produced.

As a general guideline, most orders are completed and shipped within approximately 5–10 business days from the date the order is placed.

Some specialty, custom, or personalized pieces may require additional time.

Once your order is on the way, you will receive tracking information by email.